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FAQs

 

ORDERING

When will I receive my order?

  • All orders with in stock items take up to 4 business days to process during the holiday season before heading out the door and generally take 2-7 business days for delivery. Free standard ground shipping applies to orders over $50 in value (after discounts and before taxes) in the 48 contiguous states and does not apply to Hawaii and Alaska. We do not ship to APO/FPO addresses or P.O. boxes. Please note, processing times are in addition to the transit time estimates. Due to global logistical delays, all shipping carriers will no longer guarantee transit times. While it’s likely your order will arrive within the estimated timeframe, it’s not a guarantee. Shipping times to Alaska and Hawaii take an average of 14 business days for delivery. Expedited shipping fees (when available) are not refundable

I'd love to give this as a gift! What does the gifting look like?

  • How thoughtful of you! Our pieces are PERFECT for Working,Sport,Fitness home boxing training. Select “Add a note” during the checkout process and we’ll include a customized gift note. We’ll add the note to one item in your order and do our best to include it with the item we expect to deliver to your recipient first. We don’t want to spoil any surprises! Note that all items ship in a box with our Combat Thing logo. We never include pricing information with any of our products (gifts or otherwise!). We don’t currently offer gift wrapping, but hope to in the future!+

How do I find my order number?

  • You should have an order confirmation email with your order number in your inbox. It will start with #1001 followed by a series of numbers. If you’re having trouble finding it, search for hello@combatthing.com. Be sure to check your spam folder in case it ended up. If you still can’t find it, let us know and we’ll help you out! When you reach out please be sure to include which country you’re shipping to so we can help find your order more efficiently. (If you’re looking for an exchange order confirmation, that will start with #1001 and a series of numbers.)

My item arrived damaged. What should I do?

  • +Well, that’s a bummer — we’re so sorry that happened. Please click here and we’ll get you a replacement on the way ASAP. Please select “Delivery Issue” for your return reason so we can be sure to share this feedback with the appropriate teams.

Where do you ship?

  • +We ship across mainland United States as well as Hawaii and Alaska. We hope to be available in more countries, soon! Follow us at @combatthing on TikTok and join our mailing below to hear what we are up to (and where we are going) next!

What payment methods do you accept?

  • We accept all major bank cards, PayPal, Apple Pay and Google Pay. Looking to pay over time? No prob: we offer a payment plan through Klarna. Some payment processors such as Apple Pay, Amazon Pay & PayPal will default to shipping to the address associated with that account, so be sure to double check your details before placing the order!

I entered the wrong shipping address? What should I do?

  • It happens! You're able to cancel your order within 60 minutes via a link at the bottom of your order confirmation email. From there, just place a new order so we can get that heading to the right place! If you have a one time promo code, just drop us a note after your new order is placed and we can credit you retroactively. Once our warehouse team is packaging up your order we are unable to change any shipping information.

Why won’t my promo code work?

  • Oh no! First, please double check that you haven’t left off a letter or number from the discount code. This happens all the time! Second, check that you’re using the code on an applicable item. If you’re still having trouble during the checkout process, please email us. It’s always appreciated when you’re able to include a screenshot of your cart so we can see exactly what issue you’re experiencing. Promo codes can’t be doubled up or used on orders that include a gift with purchase. Promo code discounts are only valid on full price items.

Why hasn’t my tracking number updated?

  • Hang in there! It can take 1 - 3 business days for the shipping carrier to start moving a package or update the tracking information. During the holidays or other high volume periods, this can take up to 5 - 6 business days for a package to scan in initially. Rest assured, your package will be on its way to you soon. If you don’t see any movement after 6 business days, please let us know and we’ll look into it for you.

My order says it was delivered but I didn’t receive anything.

  • In most cases, you’ll see it deliver within 1 business day. There can be a lag between the physical delivery date and tracking delivery date. If it’s been longer than 2 business days, please email us and we’ll look into what’s going on!

RETURNS

What is your return policy?

  • We offer hassle-free exchanges or returns up to 100 days after your item has been shipped to your home. If you need to return, please click here to start your return. While original packaging is preferred, any box that can safely be shipped will do! You are required to ship an item back before receiving a refund or exchange (when applicable). Original shipping costs (and taxes & duties, if applicable) are non-refundable. Gift cards are non-refundable. Once a return is started online, you have 28 days to send it back. Please note: If you purchase from a partner of ours be sure to double check their return policy as it might differ from ours. We are not able to offer returns or exchanges on behalf of our retail partners.

How do I start a return or exchange?

  • Step 1. Navigate to our returns and exchanges page.
  • Step 2. Select the item you would like to return. If you are returning more than one item, you'll need to repeat this process for each item.
  • Step 3. Follow the series of prompts to guide you through either an exchange or a return, depending on your preference. Just a heads up, we can only exchange the colors of our products. We're not able to exchange an Always Pan for our Knife Trio, only a different color Always Pan.
  • Step 4. Print the prepaid shipping label provided and mail in the package. While original packaging is preferred, any carrier approved box will do. Please send the item back to us within 28 days.
  • Please note: Returns to your original form of payment generally take 2-3 weeks from the time you send the package until the warehouse receives and processes it.

I’m having trouble initiating a return.

  • First things first, let’s make sure you’re entering your order number correctly. It starts with OP and you can find it in your order confirmation email. If the order number is correct and you still have any trouble, please email us your full name, phone number, shipping address, and any other email addresses you may have used, and we’ll look into it for you. Please note that we can only process returns or exchanges on purchases made directly from our site.

I received this as a gift – how can I exchange it?

  • As long as this was purchased from our website, we can definitely help! If they purchased from another partner of ours, unfortunately we're not able to facilitate an exchange.
  • Step 1. Navigate to our gift returns page here. You'll need the original order information. However, if you don't have that, no worries! Just press "Don't have your order information" on the link above.
  • Step 2. Select the item you would like to exchange and the reason you are not loving it. If you’re exchanging more than one product, you’ll want to complete these steps for each item.
  • Step 3. Choose the new item you’d like and complete the checkout process. Just a heads up, we can only exchange the colors of our products. We're not able to exchange an Always Pan for our Knife Trio, only a different color Always Pan. Exchange orders will ship out as your item is received by our warehouse.
  • Step 4. Print the prepaid shipping label provided and mail in the package. Please send the item back to us within 28 days.

I just ordered but I picked the wrong color - what should I do?

  • Whoops! You're able to click "Edit or Cancel" on your order confirmation within 60 minutes of your order being placed. This will cancel your order so you can place a new one. If you've passed that time window, email us as soon as you can! Once your order is in the fulfillment process, we are unable to make further edits and hope it fits in nicely! But every place is different, and if you need to exchange, please click here to do so.

My item arrived damaged. What should I do?

  • We’re so sorry to hear that! Just click here to start an exchange. We do require some items to be shipped back to us but if you run into any trouble please let us know! Our system is automated so might miss some human nuances — let us know if you have any questions. We are here to help!

When can I expect my refund?

  • Returns can take up to 14 days from the date shipped to arrive back to us and are usually processed within 1 week. We’ll send you an email once the refund has been processed. If you’ve waited more than 3 weeks with no email please email us.

Can I combine my returns using one shipping label?

  • Due to the complexity of our returns process, we ask that you refrain from combining returns of multiple items into a single package. We use the information printed on your shipping label to process your returns, so consolidating items from different items will slow down the processing time for your refund.